Fifth Third customer reveals conundrum facing defenseless victims

Date: Mon, 09 Aug 2004 17:49:24 -0400
Subject: Fifth Third Bank

I have been a Fifth Third banking customer for several years.

Recently I went to our local drive-thru to cash a check for $1500. I was met
with a sign that stated that the cashback limit at the drive-thru was $1000 and
to "please visit our lobby for transactions greater than $1000 cashback."

When I parked and walked to the lobby door I was met with another sign that said
that I could not enter while armed for self-defense. I had a choice, to risk
leaving defenseless with $1500 cash in a Criminal Protection Zone or, do what I
did, make two visits to the drive-thru for $750 each...

Annoyed, I wrote to the Customer Service Department about this problem and below
is the form letter response I got from someone who wouldn't even give their last name to a bank customer.

    Thank you for using Fifth Third Banking and for providing us the opportunity to service your needs. In response to your recent inquiry, the safety of our customers is important to Fifth Third Bank. To limit the anxiety and concerns
    of the majority of our customers, we have chosen not to allow the carrying of
    concealed weapons in our banking centers.

    We would like to take this opportunity to thank you for your business and look
    forward to serving you in the future. If you require any further assistance,
    please email us 24 hours a day or contact a Customer Service Professional at
    1-800-972-3030, Monday through Friday between 7:00 AM and 12:00 AM, ET,
    Saturday or Sunday from 8:00 AM to 5:00 PM, ET. At Fifth Third Bank, We're
    "Working Hard To Be The Only Bank You'll Ever Need. ®"

    Kathy H. Fifth Third Internet Banking

Needless to say, with this doubletalk, I'm shopping for a new bank!


Robert Maroldy
2003 Ohio 'Defense' Walk Organizer

Related Story:
VICTIM ZONES: Three Columbus Fifth Thirds robbed in same day

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